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What is the Klikk Challenge?

We created the Klikk challenge for 2 reasons:

1- To provide a service where Klikk can get items which are NOT mainstream and can't be found in our store or anywhere else in Malta

2- To build a service in which you, as the client, can question the price you are paying - if you find it cheaper (abroad or in Malta)

As much as we would like to keep a constant low price on all of our 2000+ products and possibly offer more ranges of products, you have to appreciate that Malta is a small island and we are limited with the number of products we can offer and also how fast we sell a product. By the time we re-order, the price abroad would have fallen 3 or 4 times!

With the Klikk challenge we are offering you the opportunity to get a deal on a product we have in stock but may be currently slightly over-priced.

We are also offering a service where anyone requiring a particular (computer related) item which is not stocked in Malta because it is very specific or costly can inform us of his interest and we will try to get it at a reasonable price.

Can I challenge you with foreign companies?

Yes, as long as the challenge adheres to the guidelines.

Will you ALWAYS beat the price?

We will definitely give it our best shot, but this is not a Lowest Price Guarantee.

If the item you found fits with our guidelines, we will give you our best offer which might be lower, the same or slightly higher but ours will still have a better value.

Your price is still higher than the challenge!

That can be true, but value is not based only on price!

If it is a foreign company, you have to factor delivery to Malta, taxes (VAT 18% and ECO tax), and all the headaches associated - Correct delivery address, length of delivery period, and Warranty. When you place a value on all those, we are confident that our price will be better.

If the challenge is from a local (Maltese) company, then the comparison is easier. We only have to be careful that the service offered with the price includes the proper after sales service - we have heard of enough stories of 'shops' selling the product and then failing to service it.

I need a product which you don't stock.

We will try to source it for you while staying close to the price in your challenge. We will inform you also of the delivery delay and the terms of warranty.

Will you always get the product?

No. Sometimes we can't manage to source it and sometimes we choose not to get it because we might lack the resources or expertise to guarantee the high level of the Klikk after sales service during the warranty period.

How can I challenge you?

That's easy! Just go to our Challenge Page and fill up the form and we will get back to you with an email explaining if we accepted (and the price we are offering) or declined (with our reasons).

Is the offer binding?

No, the offer is not binding. We give you 7 days to accept the offer but you can opt to refuse our offer. We would really appreciate if you inform us why - but this is optional.

What are the guidelines?

The guidelines are simple and fair. The product should :
- Be located in Europe
- Not be part of a sale
- Not be part of an auction or second hand
- Genuine and sold from appropriate channels
- Includes all taxes and delivery
- Be In Stock or available for immediate purchase

I have a suggestion - ....

All suggestions are welcome on challenge@klikk.com.mt.

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