Roborock Q10 VF Robot Vacuum Cleaner

Malta Deliveries

• Place your order before 4pm (Monday–Friday) or before 1pm (Saturday) for delivery by 9pm that same day.
• Orders placed after these times will arrive the next working day.

Gozo Deliveries

• Placed before 10am (Monday–Friday) will arrive the same day.
• Orders after this time, or on weekends, are delivered on the next working day.

Note: These timings do not apply to orders the delivery date of which would otherwise fall on Sundays, public holidays or on one of our rare shop closure days (updates are posted on Facebook and our website). In such cases, delivery will occur on the next working day.

• Online orders must be paid online.
• Gozo orders must be paid online.
  
• All deliveries must be signed for and accepted only by who placed the order, otherwise we reserve the right not to hand-over the ordered item/s to thrid-parties (colleagues, friends, family members etc.).
• Upon delivery, an identifcation document (Identity Card / Passport) and debit/credit card used might be requested by our courier to verify details.
• A copy of the identification document provided might be kept in our records for not more than six (6) months as proof of delivery.
• If an order is already processed and a refund is requested by the customer, the delivery charge will not be refunded.

Warranty Terms and Conditions

• A warranty card will be given with every cash sale that contain a warranty item.
  Klikk Ltd guarantees that the products sold are free from defects, unless stated or agreed on the sale.
• Unless stated otherwise (with a Klikk stamp) on the warranty card, the warranty period covers two (2) year from the date of purchase as documented by a valid proof of purchase (e.g. receipt/invoice/tech job sheet). These should be shown when requiring service under warranty. Not showing the mentioned documents may delay or void the warranty.
• Warranty to commercial customers is one (1) year, unless resold to a retail client with proof of purchase.
• Parts replaced from the technical department have their warranty stated on the tech job sheet given to the client on pick-up.
• Batteries have one (1) year warranty.
• The product must be returned to one of Klikk Ltd’s outlets. Pick up and delivery of faulty items incur an additional charge.
• Products stating warranty period longer than the warranty card must be dealt directly with the manufacturer by the client.
• Products' original packaging must also be kept in the best condition possible for the duration of the warranty.
• Klikk Ltd's liability is limited to the cost of repair/replacement and does not cover any loss of user data.
• Depending on the type of defect and product, Klikk Ltd must repair within reasonable time or replace the product. Should the product become discontinued, a similar product or a depreciated credit note will be given to the client. A full product replacement will only be considered within Klikk’s discretion if the product is deemed faulty and returned within one (1) month of purchase with the full original packaging, warranty card and receipt.
• Klikk Ltd accepts returns of unwanted products within one (1) month at its discretion and reserves the right to refuse or charge a re-stocking fee should the full packaging is missing, damaged or non resealable. If the return is accepted, a credit note is issued in such cases.
• Klikk Ltd does not accept returns of products which are used or worn on the body including earphones, headphones, hair products, toothbrushes etc...
  Rock Desktop PCs are sealed with a Klikk security seal. The warranty will be void if the seal is broken or tampered with.
• There's a 15-day cooling down period for products bought online and delivered without seeing the product before the sale.
• Warranty extension can be purchased on a range of products on or within one (1) month after the sale. This, however, does not extend the power supply’s & battery’s warranty.

You have the right to withdraw from an online sale agreement within 15 days without giving a reason. The withdrawal period will expire 15 days after you receive the purchased product.

To ensure the highest standards of hygiene and product quality, certain products that are suitable for personal use or are hygiene-sensitive may only be returned if they are unopened and the manufacturer’s seal remains intact.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the withdrawal period has expired. To do so, you must send us an email on sales@klikk.com.mt.

• If you withdraw from an online sale, Klikk Ltd. will reimburse any payment received from you, including the cost of delivery of product purchased by you, within 15 days from the date on which you informed us of your decision to withdraw. Klikk Ltd. will reimburse you using the same means of payments that you used to pay us, unless otherwise agreed.
• The purchased product must be returned to Klikk Ltd. at your cost within 15 days of exercising your right of withdrawal to obtain a refund unless Klikk directs you otherwise. Klikk Ltd. may withhold reimbursement until we receive the product. The product must be returned undamaged, in its original packaging and with all the original contents. If you damage the product or it’s packaging, you will be charged for the damages.